Find answers to common questions about MVT Systems, our managed IT services, Microsoft 365 support, cybersecurity, cloud hosting, backups, connectivity and voice solutions.
We support SMEs, mid-market organisations and growing businesses that need reliable IT support, Microsoft 365 management, cybersecurity, cloud hosting, connectivity and backup services without building a large internal IT team.
Does MVT Systems only work with businesses in South Africa?+
MVT Systems primarily supports South African businesses, but we also assist organisations with cloud, Microsoft 365 and remote support requirements where services can be delivered effectively.
Can MVT Systems replace our internal IT team?+
Yes, for some businesses we operate as their outsourced IT department. For others, we work alongside internal IT teams to provide specialist support, Microsoft 365 administration, cloud services, cybersecurity, backups, monitoring and escalation support.
Can MVT Systems support multiple branches or remote users?+
Yes. We support distributed teams and branch environments through managed services, remote support, connectivity management, Microsoft 365, endpoint support, monitoring and structured escalation.
Do you provide once-off IT projects or only monthly managed services?+
We provide both. MVT can assist with once-off projects such as Microsoft 365 migrations, Azure deployments, backup implementation or cybersecurity reviews, as well as ongoing monthly managed services.
Cybersecurity
Cybersecurity FAQ
What cybersecurity services does MVT Systems provide?+
MVT Systems assists with Microsoft 365 security, MFA, Conditional Access, email security, SPF/DKIM/DMARC, endpoint protection, backups, security monitoring, external domain posture checks and practical incident readiness. Read more on our Cybersecurity services page.
Is cybersecurity only necessary for large companies?+
No. Small and medium businesses are often targeted because they may have weaker controls, limited monitoring and untested backups. Basic security improvements can significantly reduce risk.
Can MVT help secure our Microsoft 365 tenant?+
Yes. We can review and improve Microsoft 365 security settings, including MFA, admin accounts, mailbox rules, external forwarding, Defender policies, audit logging, Conditional Access and secure score improvement areas.
What is a cybersecurity baseline review?+
A cybersecurity baseline review checks your current security posture, identifies practical risks and prioritises improvements such as identity protection, email security, endpoint controls, backups and user access.
Can you help with phishing and spoofed emails?+
Yes. MVT can assist with email security settings, SPF, DKIM, DMARC, Microsoft Defender for Office 365, mailbox rule reviews, user awareness and practical controls to reduce impersonation and phishing risk. See our article on SPF, DKIM and DMARC.
Do you provide incident response?+
MVT can assist with practical first-response actions such as account lockdown, password resets, mailbox rule checks, endpoint review, backup checks and escalation guidance. For formal forensic investigations, we may recommend a specialist forensic partner.
Microsoft 365
Microsoft 365 FAQ
Can MVT manage our Microsoft 365 tenant?+
Yes. MVT provides Microsoft 365 tenant management, including user lifecycle management, license support, Exchange Online, Teams, SharePoint, security settings, backup and day-to-day administration. See Microsoft 365 Support.
Can you help reduce Microsoft 365 licensing costs?+
Yes. We can review assigned licenses, unused accounts, duplicate services and license suitability to help businesses avoid unnecessary monthly spend.
Do you support Microsoft Teams and SharePoint?+
Yes. MVT supports Teams, SharePoint, OneDrive and Exchange Online, including access, permissions, collaboration structure and troubleshooting.
Does Microsoft 365 include backup?+
Microsoft 365 includes platform resilience, but businesses are still responsible for protecting their own data against accidental deletion, malicious deletion, retention gaps and user error. MVT can assist with dedicated Microsoft 365 backup.
Can MVT help migrate email to Microsoft 365?+
Yes. We can assist with email migrations from on-premise Exchange, Google Workspace, IMAP platforms and other hosted email environments.
Managed IT
Managed IT Services FAQ
What is included in MVT Managed IT Services?+
Managed services can include service desk support, Microsoft 365 administration, endpoint support, monitoring, patching, backup checks, security baseline management, vendor coordination and monthly reporting. See Managed IT Services.
How does support work?+
Support is typically handled through the MVT service desk, with remote support, ticket tracking, escalation and agreed support processes based on the client’s service agreement.
Can you support our users remotely?+
Yes. Most user support can be delivered remotely, including Microsoft 365 issues, email, Teams, password resets, device troubleshooting, printer support and general desktop support.
Do you provide onsite support?+
Onsite support can be arranged where required, depending on location, scope and service agreement.
Can you help document our IT environment?+
Yes. MVT can assist with documenting users, devices, Microsoft 365 services, backups, connectivity, vendors, critical systems and support processes.
Backup & DR
Backup & Disaster Recovery FAQ
What backup services does MVT provide?+
MVT supports Microsoft 365 backup, server backup, cloud backup, backup monitoring and recovery planning using suitable business-grade backup platforms. See Backup & Disaster Recovery.
Why do we need backup if our systems are in the cloud?+
Cloud platforms protect infrastructure availability, but they do not replace a business backup strategy. Businesses still need protection against deletion, ransomware, misconfiguration, account compromise and retention gaps.
Do you test backups?+
Yes. Backup monitoring and recovery testing are important parts of a proper backup strategy. A backup is only useful if it can be restored when needed. Read why testing backups matters.
What is the difference between backup and disaster recovery?+
Backup protects data copies. Disaster recovery is the broader plan for restoring systems, users, access and business operations after an outage or cyber incident.
Voice
Cloud PBX & Voice FAQ
What voice services does MVT Systems provide?+
MVT provides business voice and VoIP support, including Cloud PBX, SIP trunking, call routing, Teams voice options, 3CX, Mirta Cloud PBX and related support services. See Cloud PBX & Voice.
Does MVT support Mirta Cloud PBX?+
Yes. MVT supports Mirta Cloud PBX as part of our business voice and VoIP offering, depending on the client’s requirements and platform configuration.
Can cloud voice support multiple branches?+
Yes. Cloud PBX platforms can support distributed users, branches, remote workers, call routing and centralised management, depending on the solution design.
Can MVT help replace an old PBX system?+
Yes. MVT can assess your current voice setup and recommend a practical migration path to Cloud PBX, SIP trunking or Microsoft Teams-based voice where appropriate.
What is AI Receptionist?+
AI Receptionist is a launching-soon MVT add-on designed to help businesses answer calls intelligently, route enquiries efficiently and reduce missed opportunities without adding headcount. Read more about AI Receptionist for South African businesses.
Still have questions?
Speak to MVT Systems about your IT, cybersecurity, Microsoft 365, cloud or voice requirements.
We’ll respond with practical answers, scoped options and a clear next step.
